Exchanges and Returns

Conditions for Exchange and Return

  1. A purchased item can be returned within the first 15 days for the value of the item in the form of a voucher to be used in the SVVVA store. The item must be returned in perfect condition to the studio (Barcelona). The return shipping will be at the customer’s expense. Once the SVVVA team has checked the condition of the item, the voucher will be issued.

  2. Size exchanges are free of charge. The customer will need to pay for shipping to the studio (Barcelona) and cover the return shipping cost, as indicated by the SVVVA team, before the size exchange process begins. Once the return shipping payment is completed, the SVVVA team will proceed to produce the item with the requested size change. Size exchanges are only free for silver items and can only be done once. Any additional size exchanges will incur a cost of 25€ plus the relevant shipping fees. For size exchanges on brass-plated silver pieces, an additional 25€ fee will apply, in addition to shipping costs.

  3. If a full refund is required due to a factory error, please contact the following email: offsvvva@gmail.com. In these cases, the original purchase price will be refunded once the returned product is received at the designated address. Please note that shipping costs are non-refundable.

SVVVA reserves the right to deny returns that do not meet the specified conditions. If this occurs, you will receive an email informing you that your return cannot be processed.

If your item arrives damaged or opened, SVVVA will cover the return shipping costs, as long as the issue is caused by our mistake.

All claims regarding your order must be submitted within 15 days from the date you receive the package.

Refunds will be processed to the original payment method used for the purchase to prevent fraudulent activity.

Once we receive and assess the returned item, we will begin processing your refund. Please note that it may take between 3 and 5 business days for the refund to appear in your account, depending on your bank.

SVVVA is not liable for defects caused by misuse, negligence, alterations, or the natural wear and tear that occurs over time.